Return of Goods
- Return Period: Goods can be returned within 14 days from the date of invoice.
- Condition: Goods must be undamaged and returned with the original invoice.
- Packaging: Returns should be made in the original packaging.
- Promotional Offers: Only the total quantity purchased can be returned. Refunds are based on the original purchase price.
- Exclusions: Returns are not accepted for:
- Goods on order
- Exhibition articles
- Remaining stock
- Partial quantities from packaging units or sets
- Refund: Full repayment of the purchase price will be made upon acceptance of the returned goods.
Right of Withdrawal (Consumers under the Consumer Protection Act)
- Consumers can withdraw from a contract governed by the Distance and Foreign Transactions Act (FAGG) within 14 days without providing reasons.
- The withdrawal period starts the day after the consumer or a designated third party (not a carrier) takes delivery.
- For orders with multiple goods or shipments, the withdrawal period starts after the last item is received.
- The day of receipt is not counted in the withdrawal period.
- Weekends and public holidays count towards the deadline.
- To comply with the withdrawal period, it is sufficient to send the withdrawal declaration or return the goods before the 14-day deadline expires.
How to Exercise the Right of Withdrawal
To withdraw, inform:
- Contact Person: Vidoava Veljkovic
- Address: Blechturmgasse 10/G1, 1040 Vienna
- Phone: +43 670 358 0844
- Email: info@oppositeofwest.at
Sending the notification of cancellation or returning the goods before the deadline is sufficient to meet the withdrawal period.
If you need assistance drafting a withdrawal notice or have any other questions, feel free to ask!